IMEX™ Support and Maintenance
Sylex Technologies offers full range of support and maintenance services for implemented IMEX insurance management suite through its regional and local support centers. Experienced local support team members ensure satisfaction of the Client by 24 hours round clock availability and handholding as and when required.
Scope of Services
The standard scope of annual maintenance and support includes the following services:
Additional scope of services can be agreed with the client, such as customization or addition of new features requested by the client beyond agreed functional specifications.
Categories of Support
Support services are rendered through several channels:
Maintenance and Support procedures are described in the Service Level Agreement (SLA), which defines turnaround time for the resolution of various technical issues that may arise during the usage of IMEX.