Customer Support module serves company’s call center needs to ensure highest quality service is delivered to clients with cost efficient tools.

customer support

Functional Highlights

  • Advanced search and filter tools for quickly finding the customer profile
    • Integration with call equipment for automatic search of customer profile by telephone number (if selected call equipment enables such integration)
    • Manual search by large variety of parameters with multiple results
  • Complaints registration
    • Complaints registration by Category, Sub-Category, Policy and Status
    • Complaint handling with respective workflows for each Sub-Category
  • Opportunity management
    • Suggested sales leads by marketing campaigns (up-selling and cross-selling)
    • Suggested call forwarding to assigned sales person (or agent) with immediate task being sent to the assignee
  • Fully integrated with CRM, Workflow Management and Hotline modules.

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