Customer Support module serves company’s call center needs to ensure highest quality service is delivered to clients with cost efficient tools.
- Advanced search and filter tools for quickly finding the customer profile
- Integration with call equipment for automatic search of customer profile by telephone number (if selected call equipment enables such integration)
- Manual search by large variety of parameters with multiple results
- Complaints registration
- Complaints registration by Category, Sub-Category, Policy and Status
- Complaint handling with respective workflows for each Sub-Category
- Opportunity management
- Suggested sales leads by marketing campaigns (up-selling and cross-selling)
- Suggested call forwarding to assigned sales person (or agent) with immediate task being sent to the assignee
- Fully integrated with CRM, Workflow Management and Hotline modules.